If you have Enabled Reviews ON in your BR Campaign Settings, customers will get the review prompt 6-10 days after the rebate has been distributed.
The flow will first ask if the customer received everything, then once they answer, we will prompt them with an UN-incentivized review prompt. We must ask about their order first to comply with FB Messaging Terms of Service.
If you would like to change the review timing, you may do so in the BR Review flow for your campaign. Just note, if you change any logic, we cannot support or help you fix errors that may occur.
Also, Reviews must be Enabled ON before a customer enters the flow. Once they enter the flow, any campaign settings changes you make will not affect the customer already in the deal flow.